Want to be in the know? Totally understandable, check out some of the answers to the burning questions you may have about Sweet Knowledge. Should you need to know anything further feel free to email us directly at firstname.lastname@example.org
What brand of shirts do you use?
It varies but our items are printed on Bella + Canvas, Gildan, and Alternative Apparel; which are all brands found in most collegiate bookstores. We offer most shirts in cuts for men and women.
Do you carry my size?
We carry sizes Small - 2XL, most items run true to size unless you are requesting women's cut. Those items will fit snug, if you desire a relaxed fit opt for a size up. For men the sizing is also pretty true to size. Same instructions here if you prefer a relaxed fit, size up.
How should I care for my merchandise?
Treat it like you would like to be treated, it’s the golden rule. But seriously, the following instructions should keep your items up to standard:
- Wash cold, inside out with like colors. No whites with colors!
- Hang dry or dry on LOW - heat from the dryer may cause shrinkage or discoloration.
- Be careful with ironing, is a crease really necessary on a t-shirt?
- Skip the bleach.
GETTING SWEET KNOWLEDGE IN MY CLOSET (PLACING AN ORDER):
What forms of payment do you accept? We accept most major credit cards through the Stripe secure payment portal and definitely PayPal. Are you still writing checks?
How do I know you received my order? Once your order is place you will receive an email notifying you that we got your request.
SWEET KNOWLEDGE STRAIGHT TO YOUR DOOR (SHIPPING):
How long will it take my order to arrive?
Typically shipping in the USA takes anywhere from 7-10 business days. Be advised that each order is MADE TO ORDER which could add some more waiting time but be patient, because all good things take time. The shipping time is typically 2-3 weeks.
Currently we do not ship internationally.
Who will deliver my package?
Sweet Knowledge uses the US Postal Service for all shipping purposes.
Will I receive tracking information for my package? Absolutely! You will receive an email when your package has been dispatched this email will include your tracking information so you can follow your sweetness from us to you.
How much is shipping? Currently shipping is $4.00 for all tees and $6.50 for sweatshirts, based on weight and materials.
WHAT IF I’M NOT SATISFIED (RETURNS)?
Due to the nature of our MADE TO ORDER system, we CANNOT OFFER EXCHANGES FOR SIZES. Please be sure you are ordering correct so you do not run into any issues. We DO NOT carry inventory or have a warehouse therefore no refunds on items shipped and received will be given.
However, if you should receive a defective item, we will be happy to replace it for another in the same make and size. Contact us directly for more information.
WHAT IF I CHANGE MY MIND (CANCELLING AN ORDER)?
Once we receive your order we get right to work on getting it to you, that said the window for cancellation or making any edits is limited to 24 hrs.